Navigate & Manage Your Care
Navigating the field of healthcare can be a lot to comprehend. At firelands health we:
- Have a help desk for all local and hospital resources
- Provide social work and care management services
- Help you navigate your healthcare from billing to discharge
Social work and care management services
Social work and care management services are available to the patients of Firelands Regional Medical Center acute care including the cancer center and ER, inpatient rehabilitation, home health, and outpatient services.
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Discharge process
After your stay at Firelands Regional Medical Center is complete, a discharge specialist will contact you. The discharge specialist will review your discharge instructions, answer any questions or concerns, and talk with you about your recent stay at Firelands Regional Medical Center.
The discharge specialist will also assist you with:
- Understanding your discharge instructions, including home care
- Reviewing new medications, including why the medication was prescribed, potential side effects and when you should take your medication
- Obtaining medications if you are unable to afford the medication or if you are waiting on prior authorizations
- Reviewing the importance of your follow-up appointments and assist with arranging transportation if needed
- Assisting with scheduling appointments at Firelands Regional Medical Center - Center for Coordinated Care, if needed
- Arranging home health care, if needed
Cost Estimates
In order to maximize our communications with patients, and in compliance with state law, Firelands Regional Medical Center is providing this price list containing our charges for room and board, emergency department, operating room, physical therapy, and other procedures.
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Help desk
Coping with the unexpected illness of a loved one can be overwhelming. If that illness occurs in an unfamiliar place, many people find themselves without their usual resources to handle such an emergency situation.
At Firelands Regional Medical Center, we realize that many of our patients and their loved ones may be visiting the area while on vacation or during a holiday when the hospitalization occurs. In such circumstances, our help desk is dedicated to addressing the needs of our out-of-town guests.
Visit our Information Desk at our Main Campus or call us to learn about hospital information such as dining, visiting hours, and pharmacy information. We can also suggest local resources such as groceries, laundry, lodging, notary, and transportation. If you have any question, we will help you find an answer. We want your stay in our area to be as easy and comfortable as possible.
Evening and weekend: call one of our Registrars in the Emergency Department at
419-557-7712.
Financial assistance
Firelands Regional Medical Center participates in many healthcare plans, accepting a variety of insurances. We are committed to providing access to healthcare for all persons, regardless of their ability to pay. With many financial assistance programs available, Firelands financial counselors can help determine if patients qualify for assistance based on current federal poverty guidelines, income, and family size.
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MHealth Patient Portal
MHealth Patient Portal gives you online access to your hospital-based electronic medical records on a convenient and secure site. Sign up is easy and lets you manage your health 24 hours a day, seven days a week from your computer or mobile device.
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Family Health Services
Family Health Services is a non-profit, Federally Qualified Health Center in Sandusky that provides primary care for adults, children and infants at their Hayes Avenue location, and primary care for adults at their E. Water Street location. Family Health Services accepts Medicare, Medicaid, and insurance from the majority of providers. For patients who have no insurance, services are offered on a sliding fee scale to assist people in affording quality health care.
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The Erie County Health Department
The Erie County Health Department provides numerous public health services in order to protect and improve the health of the community. Some of the services they provide include:
- Preventing and controlling the spread of infectious disease
- Preparing and responding to disasters and emergencies
- Protect against environmental hazards
- Promote and support healthy behaviors
- Health education
- Immunization clinics
- Well-baby visits
- Health screenings
- Dental services
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Know where to go?
Know Where to Go When something comes up, how do you know if it’s serious enough to go straight to the emergency room, to the nearest Urgent Care, or to schedule an appointment with your primary care provider? We'll help you walk through what to consider in this blog. Read More
